Orapuh is an international independent oral and public health information, education, and research organisation dedicated to maintaining the highest standards of quality in all aspects of our work. This policy outlines our commitment to excellence and impact through a focus on quality in content creation, service delivery, and all organisational processes.

Policy Statement

Orapuh is committed to upholding the highest standards of quality in every facet of our organisation. We believe that quality is essential for achieving excellence, fostering trust among stakeholders, and making a meaningful impact in the field of oral and public health.


  1. Excellence: To consistently deliver work that meets or exceeds industry standards and stakeholder expectations.
  2. Impact: To ensure that our efforts result in tangible benefits for individuals, communities, and the broader field of oral and public health.
  3. Trust: To build and maintain trust with our stakeholders through transparent, reliable, and high-quality services, content, and interactions.

Implementation Strategies

Content Creation

  • Develop and adhere to rigorous quality assurance protocols for content creation, including research, publications, and educational materials.
  • Utilise subject matter experts and peer review processes to ensure accuracy, relevance, and credibility of content.

Service Delivery

  • Implement quality control measures to monitor and evaluate the effectiveness and efficiency of our services.
  • Regularly review and update service delivery processes to incorporate best practices and stakeholder feedback.

Organisational Processes

  • Establish quality management systems to govern all organisational processes, from recruitment and training to project management and governance.
  • Conduct regular internal audits and external assessments to ensure compliance with quality standards and identify areas for improvement.

Stakeholder Engagement

  • Solicit feedback from stakeholders on their perceptions of our quality and areas for improvement.
  • Communicate our commitment to quality through transparent reporting, performance metrics, and stakeholder communications.

Monitoring and Evaluation

Performance Indicators

  • Compliance rates with established quality standards across different organisational processes and activities.
  • Stakeholder satisfaction scores related to the quality of our services, content, and interactions.
  • Impact metrics, such as the reach, relevance, and effectiveness of our work in contributing to oral and public health outcomes.

Annual Review

  • Conduct an annual review of this policy and its implementation to assess effectiveness and identify areas for improvement.
  • Involve stakeholders in the review process to ensure their perspectives are considered and valued.


Orapuh is committed to upholding the value of quality in all processes across our organisation. By prioritising excellence, impact, and trust, we aim to make a meaningful contribution to the field of oral and public health and build lasting relationships with our stakeholders. This policy serves as a guiding framework for achieving this commitment and will be reviewed and updated regularly to reflect our ongoing efforts and the evolving needs of our stakeholders.