Introduction
Orapuh is an international independent oral and public health information, education, and research organisation committed to embracing flexibility in schedules to accommodate the diverse needs and priorities of our stakeholders. This policy outlines our dedication to providing convenience and inclusivity through flexible scheduling across all our activities and operations.
Policy Statement
Orapuh values flexibility as a cornerstone of our commitment to stakeholder convenience and inclusivity. We recognise that our stakeholders have diverse needs and priorities, and we are committed to accommodating them through flexible scheduling options for our services, events, and engagements.
Objectives
- Convenience: To offer scheduling options that minimise barriers to participation for our stakeholders, including those with busy schedules or specific time constraints.
- Inclusivity: To ensure that our scheduling practices consider the diverse needs, preferences, and priorities of all stakeholders, including those from different time zones, cultures, and backgrounds.
- Efficiency: To optimise resource allocation and service delivery by effectively managing and coordinating flexible schedules.
Implementation Strategies
Service and Event Scheduling
Offer a range of scheduling options, including evenings, weekends, and online sessions, to accommodate different schedules.
Provide advanced notice for upcoming events and activities to allow stakeholders ample time to plan and adjust their schedules.
Communication and Transparency
Clearly communicate our flexible scheduling policies and options through our website, promotional materials, and direct communications with stakeholders.
Establish clear channels for stakeholders to request schedule adjustments or accommodations, and ensure prompt and transparent responses.
Technology and Tools
Implement scheduling software or platforms that allow stakeholders to easily view available slots, book appointments, and receive reminders.
Ensure that all scheduling tools are accessible and user-friendly, with options for language translation and accessibility features.
Feedback and Continuous Improvement
Regularly solicit feedback from stakeholders regarding their scheduling experiences and preferences.
Use feedback to identify areas for improvement and implement changes to enhance flexibility and convenience.
Monitoring and Evaluation
Performance Indicators
Percentage of stakeholders who report satisfaction with our scheduling options and flexibility.
Number of scheduling requests accommodated successfully.
Feedback and satisfaction scores related to scheduling convenience and inclusivity.
Annual Review
Conduct an annual review of this policy and its implementation to assess effectiveness and identify areas for improvement.
Involve stakeholders in the review process to ensure their perspectives are considered and valued.
Conclusion
Orapuh is committed to upholding the value of flexibility in schedules across all our activities and operations. By prioritising convenience and inclusivity, we aim to make it easier for stakeholders to engage with our organisation and benefit from our services, regardless of their individual needs or circumstances. This policy serves as a guiding framework for achieving this commitment and will be reviewed and updated regularly to reflect our ongoing efforts and the evolving needs of our stakeholders.